{"id":394,"date":"2026-07-07T14:16:47","date_gmt":"2026-07-07T11:16:47","guid":{"rendered":"https:\/\/www.hooq.tr\/?page_id=394"},"modified":"2026-08-12T12:04:20","modified_gmt":"2026-08-12T09:04:20","slug":"sss","status":"publish","type":"page","link":"https:\/\/www.velande.com\/en\/sss\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h2 style=\"text-align: center;\">Frequently Asked Questions<\/h2>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-2 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"vc_col-sm-8 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p style=\"text-align: center;\"><strong>Everything You Need to Know Before Your Stay<\/strong><\/p>\n<p style=\"text-align: center;\">Whether you're planning a short-term stay or looking to maximize your property's potential, you'll find answers to the most common questions below.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-2 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h3><strong>Reservations<\/strong><\/h3>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"ecb8\"><button class=\"w-tabs-section-header\" aria-controls=\"content-ecb8\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do I make a reservation?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-ecb8\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Booking with Velande is simple. Browse our available properties, choose your preferred dates, and submit your reservation request. Our team will confirm availability and guide you through the booking process.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"wee6\"><button class=\"w-tabs-section-header\" aria-controls=\"content-wee6\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Can I cancel or modify my reservation?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-wee6\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes. Cancellation and modification policies may vary depending on the property and booking conditions. Please contact our team for assistance.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"r0da\"><button class=\"w-tabs-section-header\" aria-controls=\"content-r0da\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What payment methods do you accept?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-r0da\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We accept secure online payments via major credit cards and other approved payment methods. Payment details are shared during the booking process.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"e2df\"><button class=\"w-tabs-section-header\" aria-controls=\"content-e2df\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Is a security deposit required?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-e2df\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"1204\" data-end=\"1369\">Some properties may require a refundable security deposit before check-in. If applicable, this will be clearly stated before your reservation is confirmed.<span aria-hidden=\"true\" class=\"PDq2pG_selectionAnchor\"><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small\"><div class=\"l-section-overlay\" style=\"background:#f5f5f5\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h3>Accommodation<\/h3>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"d21c\"><button class=\"w-tabs-section-header\" aria-controls=\"content-d21c\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What is included in every property?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-d21c\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"1432\" data-end=\"1617\">Every Velande property includes professionally cleaned living spaces, high-speed Wi-Fi, a fully equipped kitchen, fresh linens, towels, and essential amenities.<span aria-hidden=\"true\" class=\"PDq2pG_selectionAnchor\"><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"o485\"><button class=\"w-tabs-section-header\" aria-controls=\"content-o485\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What time are check-in and check-out?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-o485\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"1666\" data-end=\"1788\">Standard check-in and check-out times vary by property. Your confirmation email will include all arrival and departure details.<span aria-hidden=\"true\" class=\"PDq2pG_selectionAnchor\"><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"j6c6\"><button class=\"w-tabs-section-header\" aria-controls=\"content-j6c6\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Are your properties suitable for business travelers?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-j6c6\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"1850\" data-end=\"2011\">Absolutely. Many of our homes are designed specifically for business travelers and include dedicated workspaces, reliable internet, and central locations.<span aria-hidden=\"true\" class=\"PDq2pG_selectionAnchor\"><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"j8f7\"><button class=\"w-tabs-section-header\" aria-controls=\"content-j8f7\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Are children welcome?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-j8f7\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"1204\" data-end=\"1369\">Yes. We offer spacious apartments suitable for families traveling with children.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"rb0d\"><button class=\"w-tabs-section-header\" aria-controls=\"content-rb0d\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Are pets allowed?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-rb0d\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Pet policies vary depending on the property. Please contact us before booking if you plan to travel with a pet.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-separator size_small\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small\"><div class=\"l-section-overlay\" style=\"background:#f5f5f5\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h3>Guest Services<\/h3>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"tf07\"><button class=\"w-tabs-section-header\" aria-controls=\"content-tf07\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Can I request additional housekeeping?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-tf07\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"1666\" data-end=\"1788\">Yes. Additional housekeeping services are available during your stay for an additional fee, depending on the property.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"k123\"><button class=\"w-tabs-section-header\" aria-controls=\"content-k123\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Can you help with restaurant reservations or local recommendations?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-k123\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"2908\" data-end=\"3040\">Absolutely. Our team is happy to recommend restaurants, attractions, transportation, and local experiences throughout Istanbul.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"l326\"><button class=\"w-tabs-section-header\" aria-controls=\"content-l326\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What should I do if I need assistance during my stay?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-l326\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"1204\" data-end=\"1369\">Our guest support team is available throughout your stay to assist with any questions or urgent requests.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-separator size_small\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"S\u0131k\u00e7a Sorulan Sorular Konaklaman\u0131z Hakk\u0131nda Merak Etti\u011finiz Her \u015eey \u0130ster \u0130stanbul&#8217;da k\u0131sa d\u00f6nem konaklama planl\u0131yor olun, ister evinizi Velande&#8217;nin profesyonel m\u00fclk y\u00f6netimine emanet etmek isteyin; en s\u0131k sorulan sorular\u0131n yan\u0131tlar\u0131n\u0131 a\u015fa\u011f\u0131da bulabilirsiniz. Rezervasyon Nas\u0131l rezervasyon yapabilirim?Rezervasyon yapmak olduk\u00e7a kolayd\u0131r. Konaklamak istedi\u011finiz evi se\u00e7erek tarihlerinizi belirleyebilir ve rezervasyon talebinizi olu\u015fturabilirsiniz. Ekibimiz m\u00fcsaitli\u011fi kontrol ettikten sonra sizinle...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-394","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SSS - Velande<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.velande.com\/en\/sss\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SSS - Velande\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.velande.com\/en\/sss\/\" \/>\n<meta property=\"og:site_name\" content=\"Velande\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-12T09:04:20+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.velande.com\\\/sss\\\/\",\"url\":\"https:\\\/\\\/www.velande.com\\\/sss\\\/\",\"name\":\"SSS - 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